Les Pensées de Ed

Random quotes, images, and thoughts from Ed Ireson.

Thank You American Express

So I’ve had a bad week, to say the least. For starters, my phone decided to stop getting any coverage. Took it to Sprint, and for $35 they shipped me a new one. I get it yesterday, the Sprint Store transferred all of my contacts over and I’m good to go. Full coverage, new phone, I’m doing great. That is, until this morning. As I’m brushing my teeth, I have CNN playing on my cell phone. When I set the toothpaste down, I knocked my phone right into the toilet. I fished it out, and it’s drying as we speak. But for all effective purposes, it’s dead. It’s one thing to drop a powered-off phone into water, but a completely different story when the phone is on and actively using the phone components. It’s fried.

Thankfully, American Express has accidental replacement coverage. If within 90 days or so of purchasing something it gets broken or stolen, they’ll replace it. For free. American Express has always bent over backwards for me. Discounts when travelling, arranging alternate hotel reservations when my reservations get botched, and now replacing my phone because I’m a dumbass. They’ve got my customer loyalty, without a doubt.

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